Terms and Conditions

Operation & variation

www.theliebling.com (Website) is a website owned and operated by Crafted Luxe Concepts Limited, a company incorporated in Hong Kong, with its principal place of business at Remex Center, Room 2011 (20/F), 42 Wong Chuk Hang Road, Wong Chuk Hang (we, us, our). Through the Website, we offer designer, luxury, pet beds for sale (Products).

Our agreement with you. by using the Website and/or purchasing our Products, you agree to these terms of service, along with such other terms and policies referred to herein (Terms) and agree that they are reasonable. We reserve the right at our sole discretion to suspend or limit your access to the Website or any part of it without notice and to decline to sell our Products to you if you are in breach of any of these Terms.

Changes to our Terms and pricing. we reserve the right to change our Terms and/or the price of our Products and any associated costs/charges from time to time without notice to you. The amended Terms will be effective from the date they are published on our Website. Your continued access and use of our Website and/or the purchase of any Products shall represent your unconditional acceptance of the latest version of these Terms.

Risks of correspondence/data transmission. we may choose to communicate with you via email, WhatsApp or by either phone or video call as and when required. You agree that the security of these methods of communication and, therefore, the transmission of any data using these methods, cannot be guaranteed and we are not responsible for any loss or damage caused as a result, provided that we have taken reasonable security measures in the course of using these methods of communication.

Definitions. For the purpose of these Terms, the following definitions shall apply:

Intellectual Property Rights – means any and all patents, trade marks, rights in domain names, rights in designs, copyright and database rights (whether registered or not and any applications to register or rights to apply for registration of any of the foregoing), rights in confidential information and all other intellectual property rights of a similar or corresponding character which may subsist now or in the future in any part of the world.

Content - means all text, graphics, logos, icons, photographs, images, moving visual representational images or a combination of sounds and such images, audio and other material featured, displayed or used in, on or in relation to the Website and/or the Products including any packaging and/or any literature provided with the Products.

1.6 Intellectual Property. The Intellectual Property Rights in and to the Content are owned or controlled by or licensed to us by a third party. Nothing in these Terms shall confer on you any right, title or interest in the Content and all rights are reserved to us.

1.7 Warranties. you represent, warrant and covenant that you will not:

use the Website and/or the Products for any fraudulent or unlawful purpose;

use the Website to defame, abuse, harass, stalk, threaten or otherwise violate the rights of others, including without limitation others' privacy rights or rights of publicity;

interfere with or disrupt the operation of the Website or our provision of the Products or networks used to make the Website/Products available; or violate any requirements, procedures, policies or regulations of such networks;

transmit or otherwise make available in connection with our Website and/or Products any virus, worm, Trojan horse or other computer code that is harmful or invasive or may or is intended to damage the operation of, or to monitor the use of, any hardware, software, or equipment;

reproduce, duplicate, copy, sell, resell, or otherwise exploit for any commercial purposes, any portion of, use of, or access to the Website (including our applications or software) or our Products (including any of their Content);

modify, adapt, translate, reverse engineer, decompile or disassemble any portion of the Website (including our applications or software);

frame or mirror any part of the Website without our express prior written consent;

create a database by systematically downloading and storing the Content; and

purchase any of our Products for commercial resale.

1.8 Products. Please be aware that minor differences in colour and other slight variations in our physical Products compared to Products that are featured online and in other promotional literature/correspondence are possible due to different image acquisition, display technologies and/or other technical reasons.

Orders, payment & returns

Purchases. once you have made payment for one or more of our Products using the Website, we will email you to confirm your order and provide you with an order number which should be used in any correspondence with us regarding said order. You understand and accept that once payment has been made for the Products in question, you will not be able to cancel your order and amendment requests will only be considered in accordance with paragraph 3.3 below. By purchasing one of our Products, you are making a statement to us (upon which we can rely) that you are aged 18 years or above and capable of forming a legally binding contract. You represent to us that all purchases made, by you, through the Website will be within the scope of your authority to conclude contracts and you agree to: (i) provide true, accurate, current and complete information about yourself; and (ii) maintain and promptly update your information (if applicable) to keep it true, accurate, current and complete.

Payment options & payment services. Online payments for our Products will be made through our third-party payment services providers (TPPSPs). Our TPPSPs accept credit card payments made by Visa, MasterCard and Amex as well as payments made using digital wallets. When you place your order on the Website, you authorise funds to be deducted from the card/wallet that you have identified by inputting the relevant data into the payment window. At the time of clicking “purchase” you represent, to us, that you are authorised to make such payment.

When you place an order, you agree and accept that your credit card information will be collected, processed, and kept by us and any relevant TPPSPs subject to its terms and conditions. You agree and accept that you are solely and exclusively responsible for any losses incurred or sustained by you in making credit card transactions, and in no event shall any such losses, in whole or in part, be borne by us.

Change requests & bespoke Products. If you would like to make changes to an order or would like to speak to our team about creating a bespoke Product, please contact support@theliebling.com or call us on +852 2728 8805 (10am-3pm Monday to Friday (Hong Kong). Please note, however, that changes to an order will only be considered if the Product which is the subject of that order is not yet in production. Changes to an order are made at our sole discretion and additional charges may apply.

Delivery, charges & tax. The Product prices displayed on the Website do not include any Value Added Tax (or any other equivalent sales tax) or delivery charges. Such taxes and delivery charges will be calculated based on the delivery address that you input on the Website and will be included in the total price of your order at checkout. By placing your order, you agree to these delivery charges and taxes (if applicable). Delivery of our Products will be arranged by us, using reputable delivery service providers. Please note that it is your responsibility to be available for delivery and we shall not be responsible for any charges incurred as a result of any required re-delivery.

Returns, refunds and exchanges. Due to the custom nature of our products, all sales are final. Each Liebling is crafted specifically to your order requirements, and as such, we do not accept returns, exchanges, or cancellations once your order has been processed. By placing an order, you acknowledge and agree to these terms. Please ensure that you review all product details, specifications, and dimensions carefully before placing your order to ensure that the item meets your expectations.

If you receive a product that is defective, damaged, or not what you ordered, we will work with you to correct the issue. You must notify us within 7 days of receiving the product by contacting us at [insert email address], providing your order details, a description of the issue, and photographs of the defect or incorrect item. We will review your claim and, if approved, arrange for a replacement or refund, at our discretion.

In the case of an approved return due to a defective or incorrect product, we may require you to return the original product to us. We will cover the cost of return shipping for defective or incorrect items. However, we reserve the right to refuse returns or refunds for products that are deemed to be damaged through misuse, improper care, or negligence after receipt.

Refunds will only be issued in cases where a defective or incorrect product cannot be replaced. Approved refunds will be processed using the original payment method, and you will receive a notification once the refund has been issued. Please note that refund processing times may vary depending on your payment provider. We are not responsible for any delays caused by your financial institution.

Before initiating a chargeback or payment dispute, we kindly ask that you contact us first to resolve any issues related to your purchase. We are committed to ensuring customer satisfaction and will work with you to address any concerns about your order. Initiating a chargeback or dispute without giving us the opportunity to resolve the issue may result in the suspension or termination of your account, and you may be prohibited from making future purchases through our Website.

Additionally, if a chargeback is initiated without contacting us, and the claim is determined to be without merit, we reserve the right to take legal action to recover any disputed amounts, including but not limited to any fees incurred as a result of the dispute. We also reserve the right to report chargeback abuse to the payment processor or credit reporting agencies.

Product availability. If a Product becomes unavailable, for any reason, after your order has been accepted and payment has been made, we may terminate the order by giving you written notice. In such an event, we will contact you to arrange a refund for you or to give you a credit against a future purchase.

Disclaimer. we shall use our reasonable commercial endeavours to ensure the accuracy of any Content but we give no warranties and make no representations, express or implied, statutory or otherwise as to the accuracy, quality and/or completeness of any Content and/or its fitness for purpose. Further, in terms of the Website, we do not guarantee or warrant that your access to it will be uninterrupted, without delay or that the Website will be free from viruses etc.

Disclaimer of Warranties & Limitation of liability

Our promise to you. Our Products will comply with the descriptions and specifications detailed on the Website and/or (in regard to any bespoke Products) as agreed between us in writing. They will be of satisfactory quality and fit for the purpose of providing a stylish and comfortable bed for your pet. That said, we will not be liable to you for any variants and/or deviations in colour etc. from the depiction of the Products on the Website/in promotional literature/correspondence and the physical Products.

Liabilities not excluded. Nothing in these Terms limits or excludes any liability which cannot legally be limited, including, without limitation, liability for death or personal injury or liability caused by fraud or fraudulent misrepresentation.

Exclusion of liability. Subject to paragraph 3.2 above, we exclude all liability (whether arising in contract, tort or otherwise and whether or not caused by our negligence), which we may otherwise owe to you as a result of:

any technical, factual, textual, typographical inaccuracies, errors and/or omissions on or relating to any Content;

the unavailability of our Website and/or Products;

any circumstances beyond our reasonable control;

damage caused by any transmission of data between us via any means;

any error, omission and/or failure by any bank, any provider of any TPPSPs and/or any delivery service provider;

any non-fraudulent misrepresentation in any Content.

We will also not be liable to you for any indirect or consequential loss or damage (including loss of profits, business, savings or goodwill) arising from your use of the Website and/or our Products.

Liability cap. Without prejudice to the provisions of this clause 3 our liability, to you, for any claim under these Terms is limited to the purchase price, paid by you, for the Products which are the subject of the order to which the claim relates.

Claims. You agree that any claim that you may have arising out of or related to these Terms and/or your relationship with us must be filed within one (1) year after such claim arose; otherwise, your claim is permanently barred.

Confidentiality & Data Protection

your confidential information. We take our collection, storage and use of personal information very seriously. Please see our Privacy policy for more information at (insert link).

Other important terms

Third party rights. these Terms are between you and us, which means that nobody else has rights under them or can enforce them.

Invalidation/enforceability. if any provision in these Terms is held to be invalid or unenforceable by a court of competent jurisdiction, such invalidity shall not affect the validity or operation of any other provision and any such invalid provision shall be deemed to be severed from these Terms.

Governing Law & Jurisdiction. these Terms are exclusively governed by the laws of the Special Administrative Region of Hong Kong (HKSAR) and the Courts of the HKSAR shall have exclusive jurisdiction to settle any dispute or claim (including non-contractual disputes or claims) arising out of or in connection with these Terms, their subject matter or formation.

Use of names, logos and trade marks. you agree to our use of your name on marketing and promotional materials, including our Website to showcase our client base and Product reviews/feedback. If you do not wish for your name, logos and trade marks to be used in this way, please let us know in writing.

“Liebling” is a trade mark of Crafted Luxe Concepts Limited (CLCL). Use of this mark requires CLCL’s prior written consent. Legal action will be taken in the event of any unauthorized use of this trade marks.

Entire agreement. these Terms set forth the entire agreement and understanding between us and supersede all prior oral or written agreements, understandings or arrangements relating to the subject matter of these Terms. Neither party shall be entitled to rely on any agreement, understanding or arrangement that is not expressly set forth in these Terms.

Contact us.

If you have any questions, concerns or would like talk to us about our Website, our Products and/or an order, please contact us at: support@theliebling.com or call us on +852 2728 8805 (10am-3pm Monday to Friday (Hong Kong).